5

Refining the product‐process matrix

Year:
2002
Language:
english
File:
PDF, 391 KB
english, 2002
12

THE IMPACT OF ELECTRONIC DATA INTERCHANGE ON DELIVERY PERFORMANCE

Year:
2001
Language:
english
File:
PDF, 90 KB
english, 2001
20

Service failures and customer defection: a closer look at online shopping experiences

Year:
2002
Language:
english
File:
PDF, 507 KB
english, 2002